外贸业务流程是一个比较大的复杂的程序，里面有很多流程，从开始开发客户，接到询盘到后成交付款，都是有很多的技巧在里面。
1.向顾客推销商品
Dear Sir: May 1, 2001
Inquiries regarding
our new product, the Deer Mountain Bike, have been coming in from all parts of
the world. Reports from users confirm what we knew before it was put on the
market - that it is the best mountain bike available. Enclosed is our
brochure.
Yours faithfully
2.提出询价
Dear Sir: Jun.1, 2001
We
received your promotional letter and brochure today. We believe that your would
do well here in the U.S.A. Kindly send us further details of your prices and
terms of sale. We ask you to make every effort to quote at competitive prices in
order to secure our business. We look forward to hearing from you
soon..
Truly
免费体验外贸客户开发：4m.cn/pOyvH
3.迅速提供报价
Dear Sir: June 4, 2001
Thank you for
your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us
great pleasure to send along the technical information on the model together
with the catalog and price list. After studying the prices and terms of trade,
you will understand why we are working to capacity to meet the demand. We look
forward to the opportunity of being of service of you.
交易的契机
4.如何讨价还价
Dear Sir: June 8, 2001
We have received your
price lists and have studied it carefully. However, the price level in your
quotation is too high for this market, If you are prepared to grant us a
discount of 10% for a quantity of 200, we would agree to your offer. You should
note that some price cut will justify itself by an increase in business. We hope
to hear from you soon.
Yours truly
5-1.同意进口商的还价
Dear Sirs: June
12, 2001
Thank you for your letter of June the 8th. We have accepted your
offer on the terms suggested. Enclosed our will find a special price list that
we believe will meet your ideas of prices. You should note that the recent
advances in raw materials have affected the cost of this product unfavorably.
However, for your order we have kept our prices down.
Sincerely
5-2.拒绝进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June
the 8th. We regret that we cannot meet your terms. We must point out that the
falling market here leaves us little or no margin of profit. We must ask you for
a keener price in respect to future orders. At present the best discount offered
for a quantity of 200 is 5%. Our current situation leaves us little room to
bargain. We hope you will reconsider the offer.
Truly
6.正式提出订单
Dear Sir: June 15, 2001
We have discussed your offer of 5% and
accept it on the terms quoted. We are prepared to give your product a trial,
provided you can guarantee delivery on or before the 20th of September. The
enclosed order is given strictly on this condition. We reserve the right of
refusal of delivery and/or cancellation of the order after this
date.
Truly
7.确认订单
Dear Sir: June 20, 2001
Thank you very
much for your order of June 15 for 200 Deer Mountain Bikes. We will make every
possible effort to speed up delivery. We will advise you of the date of
dispatch. We are at your service at all times.
Sincerely
8.请求开立信用证
Gentlemen: June 18, 2001
Thank you for your order No. 599. In
order to execute it, please open an irrevocable L/C for the amount of US$ 50,000
in our favor. This account shall be available until Sep. 20. Upon arrival of the
L/C we will pack and ship the order as requested.
Sincerely
9.通知已开立信用证
Dear Sir: June 24, 2001
Thank you for your letter of June 18
enclosing details of your terms. According to your request for opening an
irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a
credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by
fax when the order has been executed.
Sincerely
10.请求信用证延期
Dear
Sir：Sep. 1, 2001
We are sorry to report that in spite of our effort, we
are unable to guarantee shipment by the agreed date due to a strike at our
factory. We are afraid that your L/C will be expire before shipment. Therefore,
please explain our situation to your customers and secure their consent to
extend the L/C to Sept.30.
Sincerely
11.同意更改信用证
Gentlemen: Sept.
5, 2001
We received your letter today and have informed our customers of
your situation. As requested, we have instructed the Beijing City Commercial
Bank to extend the L/C up to and including September 30. Please keep us abreast
of any new development.
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